How can I buy goods using Safaricom Lipa na Bonga points?

If you’re a Safaricom subscriber, you can use your accumulated Bonga Points to pay for goods and services instead of cash. This feature, known as Lipa na Bonga, allows you to shop easily at merchants who accept Lipa na M-Pesa payments.

This guide explains how to use your Bonga Points step by step and maximize their value.

Quick Answer

Dial *126#, select Lipa na Bonga, enter the till number and amount, then confirm using your PIN.

What is Lipa na Bonga?

Lipa na Bonga is a service that allows you to:

• Pay for goods using Bonga Points
• Shop at merchants with Buy Goods or Paybill numbers
• Avoid using cash or M-Pesa balance

👉 No extra charges are applied

Bonga Points Value

• 1 Bonga Point = KSh 0.20

👉 Example:

• 1,000 points = KSh 200

Step-by-Step: How To Buy Goods Using Lipa na Bonga

Using USSD (*126#)

1. Dial *126#
2. Select Lipa na Bonga
3. Enter the merchant’s till number
4. Enter the amount in KSh
5. Enter your PIN
6. Confirm transaction

✅ Both you and the merchant will receive a confirmation SMS

How To Check Required Bonga Points

Before paying, you can calculate how many points you need.

Steps

1. Dial *126#
2. Select Lipa na Bonga
3. Choose Bonga Calculator
4. Enter amount or points
5. View required points

Where Can You Use Lipa na Bonga?

You can pay anywhere that has:

• Lipa na M-Pesa Buy Goods number
• Paybill number

👉 Most supermarkets, shops, and service providers support it

Important Tips

• Ensure you have enough Bonga Points
• Always confirm merchant till number
• Keep your PIN secure
• Contact customer care (234) for reversals if needed

Common Issues

Entered wrong amount?
Call Safaricom customer care (234) for reversal.

Not enough points?
You cannot complete the transaction unless you have enough points.

FAQ

Can I mix Bonga Points with cash?
No, the amount must be fully covered by points.

Are there charges?
No, it’s free to use.

Do Bonga Points expire?
They may expire depending on Safaricom terms.

Conclusion

Using Lipa na Bonga is one of the easiest ways to spend your Safaricom loyalty rewards. With just a few steps, you can pay for goods without touching your M-Pesa balance.