I recently needed my Airtel Money statement for proof of transactions, and I wasn’t sure where to start. If you’ve ever tried to retrieve your statement, you know it can feel confusing at first.
The good news is that Airtel gives you several easy ways to get your statement, whether via USSD, app, or customer support.
Quick Answer
Dial *334# for a mini statement or email statement, use the My Airtel App for transaction history, or visit an Airtel shop for a full statement.
Step-by-Step: How to Get Airtel Money Statement
Method 1: Using USSD (*334#)
To get last 5 transactions:
- Dial *334#
- Select My Account/PIN (Option 8)
- Select Next (Option 7)
- Choose Mini Statement
- Select Last 5 transactions
- Enter PIN
- Receive SMS with transactions
To get statement via email:
- Dial *334#
- Select My Account/PIN (Option 8)
- Select Next (Option 7)
- Choose Mini Statement
- Select Summary on email
- Enter your email address
- Enter PIN and confirm
- Check your email for the statement
Method 2: Using My Airtel App
- Download and open the app
- Log in to your account
- Go to More → Airtel Money Services
- Select Transaction History
- Filter dates to view statements
(You can view up to 3 months of transactions.)
Method 3: Visit Airtel Shop
- Go to a nearby Airtel Kenya service center
- Request your statement
- Provide your ID for verification
Method 4: Contact Customer Care
- Dial 100 or 0733 100 100
- Request assistance
- Follow instructions provided
What You Need
- Airtel Money account
- Airtel PIN
- Valid ID (for physical request)
- Email address (for emailed statements)
Extra Tips and Best Practices
- Use email option for official documents
- Save statements for future reference
- Use app for quick access
- Keep your PIN secure
- Double-check email before submitting
Common Mistakes to Avoid
- Entering wrong email address
- Forgetting Airtel Money PIN
- Expecting full statement via SMS
- Not filtering dates in app
- Visiting shop without ID
FAQ
How many transactions can I see via USSD?
Only the last 5 transactions.
Can I get a full Airtel Money statement?
Yes, via email, app, or Airtel shop.
Is Airtel Money statement free?
Mini statements are free; full statements may depend on request method.
Conclusion
Getting your Airtel Money statement in Kenya is quick and flexible. Whether you use *334#, the app, or visit a shop, you can access your transaction history anytime you need it.
