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How can I withdraw Fuliza from an M-PESA agent in Kenya?

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Running out of money doesn’t have to stop your transactions. With Fuliza M-PESA, users of M-PESA can complete transactions even when their balance is low.

Initially, Fuliza only supported payments and transfers. However, you can now withdraw cash directly from an M-PESA agent using Fuliza, making it even more convenient.


Quick Answer

Go to M-PESA → Withdraw Cash → enter agent details → confirm → accept Fuliza prompt → receive cash.


What is Fuliza M-PESA?

Fuliza is an overdraft service that allows you to:

  • Complete transactions with insufficient balance
  • Borrow automatically during payments
  • Repay later when you deposit money

Requirements to Withdraw Fuliza

  • Active M-PESA account
  • Registered and opted into Fuliza
  • Available Fuliza limit
  • Nearby M-PESA agent

Step-by-Step: How To Withdraw Fuliza from an Agent

Method 1: Using SIM Toolkit / USSD

  1. Open M-PESA menu (SIM Toolkit) or dial *334#
  2. Select Withdraw Cash
  3. Choose From Agent
  4. Enter the Agent Number
  5. Enter the Store Number
  6. Input the amount you want to withdraw
  7. Enter your M-PESA PIN
  8. Confirm the details

👉 If you don’t have enough balance, you will receive a Fuliza prompt

  1. Accept the Fuliza request
  2. Complete the transaction and collect your cash

Method 2: Using M-PESA App

  1. Open the M-PESA App
  2. Select Withdraw Cash
  3. Enter agent details and amount
  4. Confirm with PIN
  5. Accept Fuliza prompt if needed

Fuliza Charges

  • 1% access fee (one-time per transaction)
  • Daily maintenance fee (applied after midnight)
  • 20% excise duty on access fee

💡 If you repay before midnight, you only pay the access fee


Tips for Using Fuliza

  • Always check your Fuliza limit
  • Repay early to avoid extra charges
  • Confirm agent details before withdrawing
  • Use only trusted agents

Conclusion

Withdrawing Fuliza from an M-PESA agent is now simple and convenient. Whether through USSD or the app, you can access emergency cash instantly and repay later, making Fuliza a reliable backup for everyday transactions.