I’ve been looking into starting a PSV business in Kenya, and one of the key requirements is getting a road service license (RSL). At first, the process seemed complicated, especially with all the NTSA steps and vehicle requirements.
If you’re trying to apply for a road service license in Kenya, here’s a simple guide that breaks everything down clearly.
Quick Answer
To apply for a road service license in Kenya, log into the NTSA portal via eCitizen, attach your vehicle, fill in the RSL application, pay the fee, and wait for approval.
Step-by-Step: How to Apply for Road Service License in Kenya
1. Ensure your vehicle meets requirements
Before applying, confirm you have:
- Original logbook
- Vehicle inspection report
- Speed governor compliance certificate
- Vehicle identity certificate
- Valid PSV badge for the driver
2. Visit the NTSA service portal
Go to the NTSA online service portal.
3. Log in to your eCitizen account
Use your credentials to access your dashboard.
4. Attach your vehicle
- Click “Attach Vehicle”
- Enter registration or chassis number
- Confirm and submit
5. Select your vehicle
Go to “My Vehicles” and choose the one you want.
6. Apply for RSL
Click “Apply RSL” and fill in all required details.
7. Review and proceed
Double-check all information before moving forward.
8. Make payment
Pay the required fee depending on vehicle capacity.
9. Submit your application
Complete the process and submit for review.
10. Wait for NTSA approval
You will receive a notification once approved.
11. Print your license
Download and print your road service license.
Road Service License Charges
- 6–8 passengers: KSh 2,700
- 9–14 passengers: KSh 3,200
- 15–25 passengers: KSh 3,750
Extra Tips and Best Practices
- Ensure your vehicle passes inspection before applying
- Keep all documents updated and valid
- Double-check vehicle details before submission
- Apply early to avoid delays
- Save your license after approval
Common Mistakes to Avoid
- Applying without inspection approval
- Missing required certificates
- Entering wrong vehicle details
- Ignoring PSV badge requirement
- Not completing payment
FAQ
Who needs a road service license in Kenya?
All public service vehicle (PSV) operators.
How long does it take to get approved?
Approval time varies but is usually within a few days.
Can I operate without an RSL?
No, it is mandatory for PSV operations.
Conclusion
Applying for a road service license in Kenya is a straightforward online process if you follow the correct steps. Make sure your vehicle meets all requirements, submit your application through NTSA, and complete payment to get approved quickly.
