I’ve been using Safaricom for a while, but I didn’t realize I had accumulated Bonga Points until recently. Many people don’t know how to check or use these points, yet they can be redeemed for useful rewards.
If you want to check, redeem, or transfer Bonga Points in Kenya, here’s a simple guide to help you.
Quick Answer
To manage Safaricom Bonga Points, dial *126#, then select options to check balance, redeem rewards, or transfer points.
What Are Safaricom Bonga Points?
Bonga Points are a loyalty reward system for Safaricom users.
👉 You earn:
- 1 point for every KSh 10 spent
- On calls, SMS, and data
👉 You can redeem for:
- Airtime and data bundles
- Phones and accessories
- Shopping via Lipa na M-Pesa
Step-by-Step: How to Register for Bonga Points
*Step 1: Dial 126#
Open your phone and dial *126#.
Step 2: Follow Prompts
Select options to register/enroll.
Step 3: Complete Registration
You will receive 30 free Bonga Points after registering.
Step-by-Step: How to Set Bonga PIN (PrePay Users)
*Step 1: Dial 126# or 1265#
Open the menu.
Step 2: Select Set New PIN
Choose Set New PIN option.
Step 3: Enter ID Number
Provide your National ID number.
Step 4: Enter Last Top-Up Amount
Input your last recharge amount.
Step 5: Set PIN
Enter and confirm your Bonga PIN.
👉 PostPay users should call customer care (200) to set PIN.
Step-by-Step: How to Check Bonga Points
*Step 1: Dial 126#
Open the Bonga menu.
Step 2: Select Check Balance
Choose Option 2.
Step 3: View Points
Your Bonga Points balance will be displayed.
Step-by-Step: How to Redeem Bonga Points
*Step 1: Dial 126#
Access the Bonga menu.
Step 2: Select Redeem Option
Choose Option 4 (Redeem).
Step 3: Choose Reward
Select what you want:
- Airtime
- Data
- SMS
- Devices or shopping
Step 4: Confirm Redemption
Follow prompts to complete.
Step-by-Step: How to Transfer (Sambaza) Bonga Points
*Step 1: Dial 126#
Open Bonga menu.
Step 2: Select Transfer Option
Choose Option 6 (Transfer).
Step 3: Enter Recipient Number
Input the Safaricom number.
Step 4: Enter Points Amount
Minimum transfer is 50 points.
Step 5: Enter Bonga PIN
Confirm using your Bonga PIN.
Extra Tips and Best Practices
- Check your points regularly
- Use points before they expire
- Set your Bonga PIN early
- Redeem for useful bundles
- Track spending to earn more points
Common Mistakes to Avoid
- Forgetting to register for Bonga Points
- Not setting a Bonga PIN
- Sending points to wrong number
- Ignoring minimum transfer limits
- Not checking balance before redeeming
FAQ
How do I check Bonga Points balance?
Dial *126# and select option 2.
Can I convert Bonga Points to cash?
No, but you can redeem for airtime, data, and goods.
What is the minimum Bonga Points transfer?
Minimum is 50 points.
Conclusion
Managing Safaricom Bonga Points is easy once you know the steps. You can check your balance, redeem rewards, or transfer points anytime using *126#.
