I recently applied for a certificate of good conduct and got stuck when it came to downloading it from eCitizen. If you’ve reached the same stage, you’re not alone, many people don’t know exactly where to click.
If your certificate is already processed, here’s a simple guide to download and print it without any confusion.
Quick Answer
To download a certificate of good conduct, log in to eCitizen, go to DCI services, open your application (PCC reference), and download or print the certificate.
Step-by-Step: How to Download Certificate of Good Conduct
1. Log in to your eCitizen account
Access the eCitizen portal Kenya using your credentials.
2. Go to DCI services
Click on “Get Services” under Directorate of Criminal Investigations.
3. Open recent applications
Navigate to your latest application.
4. Locate your certificate
Look for:
- “Generate Certificate PIN NIL”
- Or reference number starting with PCC
5. Click the reference number
Open your processed certificate.
6. Download or print
- Click download to save
- Or print directly
Important Notes
- Processing takes 1–2 weeks after fingerprint capture
- Cost: KSh 1,050
- Certificate is issued only if no criminal record is found
Who Can Apply
- Kenyan citizens (local or abroad)
- Foreign nationals in Kenya
- Refugees and legal residents
Extra Tips and Best Practices
- Always check application status first
- Use a laptop for easier download
- Save a soft copy for future use
- Ensure stable internet connection
- Print in high quality for official use
Common Mistakes to Avoid
- Trying to download before approval
- Clicking wrong application reference
- Not checking DCI section
- Poor internet connection
- Losing your login details
FAQ
How long does it take to get a certificate of good conduct?
About 1 to 2 weeks after fingerprint submission.
How do I know my certificate is ready?
You’ll see a downloadable PCC reference on eCitizen.
Can I download it on my phone?
Yes, but a computer is easier for printing.
Conclusion
Downloading your certificate of good conduct in Kenya is simple once it’s ready. Just log in to eCitizen, locate your PCC reference, and download or print your certificate in a few minutes.
