I recently needed to renew my GOtv subscription but wasn’t sure about the correct Mpesa Paybill or the process. It can be frustrating when your channels go off, especially if you don’t know how to pay or fix errors like E16.
If you’re in the same situation, here’s a simple guide to help you pay your GOtv subscription via Mpesa quickly.
Quick Answer
To pay GOtv via Mpesa, go to Lipa na Mpesa, select Paybill, enter 423655, use your IUC number as the account number, input the amount, and confirm payment.
Step-by-Step: How to Pay GOtv via Mpesa (Paybill 423655)
Step 1: Open Mpesa Menu
Go to Mpesa on your phone.
Step 2: Select Lipa na Mpesa
Choose “Lipa na Mpesa”.
Step 3: Select Paybill
Tap on Paybill option.
Step 4: Enter Business Number
Enter 423655.
Step 5: Enter Account Number
Input your GOtv IUC number (found on your decoder).
Step 6: Enter Amount
Enter the subscription amount based on your package.
Step 7: Enter PIN and Confirm
Input your Mpesa PIN and press OK.
Step 8: Receive Confirmation
You will receive an Mpesa confirmation SMS.
GOtv Packages and Prices in Kenya
- GOtv Lite Monthly – KSh 220
- GOtv Value – KSh 669
- GOtv Plus – KSh 999
- GOtv Max – KSh 1,499
- GOtv Supa – KSh 1,999
- GOtv Supa+ – KSh 3,700
- GOtv Lite Quarterly – KSh 550
- GOtv Lite Annual – KSh 1,300
How to Activate GOtv After Payment (Fix E16 Error)
Method 1: SMS Reset
Send:
RESET [Your IUC Number]
to 22688
Method 2: USSD Reset
Dial:
*423# and follow prompts
Method 3: Online Reset
Use the GOtv self-service portal to clear errors.
Important Tips Before Paying
- Ensure your decoder is turned ON before payment
- Confirm your IUC number is correct
- Keep your Mpesa confirmation message
- Pay the exact package amount
Extra Tips and Best Practices
- Save the Paybill number for quick access
- Pay before expiry to avoid disconnection
- Use SMS reset if channels don’t come back
- Double-check all details before confirming
- Keep your decoder connected to power
Common Mistakes to Avoid
- Entering wrong IUC number
- Paying with decoder turned off
- Selecting wrong package amount
- Ignoring E16 error fix steps
- Using incorrect Paybill number
FAQ
What is GOtv Mpesa Paybill number?
The Paybill number is 423655.
What is the IUC number?
It’s the number on your decoder used as the account number.
Why am I getting E16 error after payment?
It usually happens if the decoder was off during payment.
Conclusion
Paying your GOtv subscription via Mpesa is quick and easy once you know the steps. Just use the correct Paybill, enter your IUC number carefully, and ensure your decoder is on to avoid errors.
