I recently experienced a power outage and wasn’t sure how to report it to Kenya Power (KPLC). It can be really frustrating, especially if you rely on electricity for business or daily activities.
I found out there are actually simple ways to report outages quickly using your phone. Here’s a clear guide so you don’t waste time the next time power goes off.
Quick Answer
To report a power outage to KPLC, dial *977# and follow the prompts, or call 97771 to log a complaint instantly.
Step-by-Step: How to Report Power Outage to KPLC
1. Dial the USSD code
On your phone, dial:
*977#
2. Select “Report incidences”
From the menu, choose the option to report an issue.
3. Choose incidence type
Select Power Incidence since you’re reporting an outage.
4. Select your account type
Choose whether you’re reporting as a prepaid or postpaid customer.
5. Provide outage details
Indicate the cause if known and describe the issue clearly.
6. Submit the report
Once done, your complaint will be logged.
7. Receive a reference number
You’ll get a reference number to track your report.
Alternative Ways to Report Power Outage
- Call 97771 directly
- Use KPLC social media (Twitter or Facebook)
- Use the KPLC self-service portal
When reporting, always include clear location details like:
- Nearby schools
- Churches
- Hospitals
- Landmarks
Extra Tips and Best Practices
- Check if the outage is scheduled before reporting
- Always note your reference number
- Give accurate location details
- Report immediately to speed up response
- Save KPLC contacts on your phone
Common Mistakes to Avoid
- Giving vague location descriptions
- Forgetting to note the reference number
- Reporting through unofficial channels
- Ignoring scheduled outage notices
- Delaying reporting
FAQ
What number do I call to report power outage in Kenya?
You can call 97771 or dial *977#.
How do I know if the outage is planned?
Check KPLC website, social media, or local announcements.
Can I report outage without a meter number?
Yes, but providing accurate location details helps a lot.
Conclusion
Reporting a power outage to KPLC is quick and simple if you know the right steps. Use *977# or call 97771, provide clear details, and keep your reference number for follow-up.
