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How do I stop my Kenya Power prepaid meter from beeping when tokens are low?

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(@sande)
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[#234]

I recently had my Kenya Power prepaid meter start beeping loudly, especially at night, and it can honestly be very annoying. This usually happens when your electricity tokens are running low.

The good thing is that you don’t always have to rush to buy tokens immediately. There are simple ways to mute the sound depending on your meter type. Here’s how to stop the beeping.


Quick Answer

To stop a Kenya Power prepaid meter from beeping, enter a mute code or press specific buttons depending on your meter type (e.g., long press # or enter a code like 812 or 1037).


Why Your Kenya Power Meter Is Beeping

Your prepaid meter beeps when:

  • Tokens are running low
  • Electricity balance is almost depleted

It’s simply a warning so you can recharge in time.


How to Stop Beeping on Different Meter Types

Conlog Intech Meter

  • Press and hold the delete/backspace button for 3 seconds
  • Or long press the # button

Hexing Meter

  • Enter 812
  • Press the # (Enter) button

Actaris Meter

  • Long press the Enter button

Nirav Star Instrument Meter

  • Enter 1037
  • Press the Enter button 3 times

Inhemeter Meter

  • Enter 016 or 017
  • Press the Enter button

Important Notes

  • The # button usually acts as the Enter button
  • Codes may vary slightly depending on meter version
  • Try different methods if one doesn’t work

Extra Tips and Best Practices

  • Always keep your tokens topped up
  • Save token purchase options on your phone
  • Identify your meter type in advance
  • Use mute codes only as a temporary solution
  • Recharge before power runs out completely

Common Mistakes to Avoid

  • Entering wrong codes repeatedly
  • Ignoring low token warnings
  • Pressing buttons too quickly
  • Not confirming your meter type
  • Waiting until power is fully disconnected

FAQ

Does muting the meter stop electricity from running out?

No. It only silences the warning sound.

What should I do if the code doesn’t work?

Try another code or confirm your meter model.

Is the beeping normal?

Yes, it’s a standard low-balance alert.


Conclusion

The beeping sound from your Kenya Power prepaid meter can be annoying, but it’s easy to stop once you know the right code or button. Just remember, muting is temporary — you still need to top up your tokens to avoid disconnection.


 
Posted : March 29, 2026 7:43 am