I recently needed to get a water connection in Nairobi, but I wasn’t sure about the process or what documents were required. The process is handled online, but there are a few important steps you must follow.
If you’re applying for a new connection, here’s a simple guide to help you do it correctly.
Quick Answer
To apply for a water connection in Nairobi, fill the application form on the Nairobi Water portal, upload required documents, pay fees via *888#, and wait about 14 days for connection.
Who Provides Water Connection in Nairobi?
Water services are provided by the Nairobi City Water and Sewerage Company (NCWSC).
👉 They manage:
- Water supply
- Sewerage services
- New connections
Documents Required for Water Connection in Nairobi
Prepare the following:
- Copy of ID or passport
- KRA PIN or certificate of incorporation
- Lease or tenancy agreement
- Title deed
- Rates demand note
👉 For tenants:
- Landlord’s ID and KRA PIN
Materials Required for Water Connection
You will need to provide:
- Connection clamp
- Gate valve
- Pipe and fittings (elbow, tee, socket, etc.)
- Meter point
👉 Note: You are responsible for connection materials and costs.
Step-by-Step: How to Apply for Water Connection in Nairobi
Step 1: Visit Nairobi Water Portal
Go to the NCWSC online application portal.
Step 2: Fill Application Form
Enter all required personal and property details.
Step 3: Clear Outstanding Bills
Ensure there are no pending water bills linked to:
- The property
- Your account
Step 4: Upload Required Documents
Attach:
- ID and KRA PIN
- Property documents
- Sketch map of location
- Passport photo
Step 5: Download and Sign Form
Download the completed form, sign it, and prepare for submission.
Step 6: Make Payment
Pay application fees via *888#.
Step 7: Upload Signed Form
Upload the signed form back to the portal.
Step 8: Receive Reference Number
You will be issued a reference number for tracking.
Step 9: Wait for Processing
Your application will be reviewed and processed.
Step 10: Connection Installation
Connection is done within about 14 days.
Important Notes About Water Connection
- You must purchase connection materials
- Standard excavation depth is 0.6–1 meter
- Meter is installed at the property entrance
- You can track progress online
Extra Tips and Best Practices
- Ensure documents are complete and valid
- Provide a clear location sketch
- Clear all bills before applying
- Keep your reference number safe
- Follow up if delayed
Common Mistakes to Avoid
- Applying with unpaid bills
- Uploading incomplete documents
- Providing wrong property details
- Not signing the application form
- Losing the reference number
FAQ
How long does water connection take in Nairobi?
About 14 days.
Do I need to buy connection materials?
Yes, applicants must provide materials.
Can I apply online?
Yes, through the NCWSC portal.
Conclusion
Applying for a water connection in Nairobi is straightforward if you follow the correct steps. Submit your application online, upload all documents, make payment, and wait for installation.
