I wanted to upgrade my GOtv package in Kenya to get more channels, but I wasn’t sure how to switch plans easily. The good thing is GOtv allows you to upgrade or downgrade anytime.
If you’re looking to change your package, here’s a simple guide to help you do it quickly.
Quick Answer
To change your GOtv package in Kenya, log in to the GOtv self-service portal, select “build a package,” choose your new plan, pay via M-Pesa, and wait for activation.
Available GOtv Packages in Kenya
GOtv offers several packages including:
- GOtv Lite
- GOtv Value
- GOtv Plus
- GOtv Max
- GOtv Supa
👉 You can upgrade or downgrade anytime based on your budget.
Step-by-Step: How to Change GOtv Package in Kenya
Step 1: Visit GOtv Self-Service Portal
Go to the official GOtv self-service website.
Step 2: Log in to Your Account
Enter:
- IUC number (found on your decoder)
- Phone number
Step 3: Select “Build a Package”
Click on Build a Package from your dashboard.
Step 4: Choose New Package
Select the package you want:
- Upgrade
- Downgrade
Step 5: Proceed to Payment
Click Next, then select Pay.
Step 6: Pay via M-Pesa or Other Options
Use:
- M-Pesa Paybill 423655
👉 Enter correct details to avoid errors.
Step 7: Wait for Activation
Your new package will be activated within 5–10 minutes.
Extra Tips and Best Practices
- Always confirm your IUC number
- Choose a package that fits your budget
- Pay using the correct account number
- Ensure decoder is powered on during activation
- Refresh your decoder if channels delay
Common Mistakes to Avoid
- Entering wrong IUC number
- Paying to wrong Paybill number
- Selecting wrong package
- Turning off decoder during activation
- Not confirming payment
FAQ
How long does GOtv package change take?
About 5–10 minutes after payment.
Can I downgrade my GOtv package?
Yes, you can upgrade or downgrade anytime.
What is the GOtv Paybill number?
423655.
Conclusion
Changing your GOtv package in Kenya is simple and flexible. Just log in, choose your preferred plan, pay, and enjoy your new channels within minutes.
