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How do I check and pay my ELDOWAS water bill using M-Pesa or Airtel Money?

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(@sande)
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[#26]

I recently needed to check my ELDOWAS water bill and pay it, but I wasn’t sure about the correct Paybill number or how to confirm my balance.

If you’re in Eldoret or the North Rift region and want a quick way to check and pay your ELDOWAS bill, here’s a simple guide that works.


Quick Answer

To pay your ELDOWAS water bill, use M-Pesa Paybill 511000 with your account number, or check your bill by SMS or the ELDOWAS portal.


Step-by-Step: How to Pay ELDOWAS Water Bill via M-Pesa

1. Open M-Pesa menu
Go to M-Pesa on your phone.

2. Select Lipa na M-Pesa
Choose the Paybill option.

3. Enter business number
Input: 511000

4. Enter account number
Use your ELDOWAS account number (e.g. 30XXXXX or 31XXXXX).
For reconnection: use REC30XXXXX / REC31XXXXX

5. Enter the amount
Input the amount you want to pay.

6. Enter your M-Pesa PIN
Confirm the transaction.

7. Receive confirmation
You’ll get confirmation messages from both M-Pesa and ELDOWAS.


Step-by-Step: How to Pay via Airtel Money

1. Open Airtel Money menu
2. Select Pay Bill
3. Enter business name (ELDOWAS)
4. Enter account number
5. Enter amount
6. Enter PIN and confirm

You’ll receive a confirmation message after payment.


How to Check Your ELDOWAS Water Bill

1. Check via SMS
Send:
ELDOWAS 30XXXXX
to 22384

2. Check online
Log in to the ELDOWAS e-bill portal using your account number.

3. Use ELDOWAS app
Download from Google Play Store to view balance and statements.


Extra Tips and Best Practices

  • Always confirm your account number before paying
  • Pay full outstanding balance to avoid disconnection
  • Save the Paybill number for future use
  • Keep payment confirmation messages
  • Pay before due date to avoid penalties

Common Mistakes to Avoid

  • Entering wrong account number
  • Using incorrect Paybill number
  • Paying less than required amount
  • Ignoring reconnection format (REC…)
  • Not checking your balance before paying

FAQ

What is the ELDOWAS Paybill number?
The Paybill number is 511000.

How do I check my ELDOWAS bill via SMS?
Send “ELDOWAS 30XXXXX” to 22384.

How long does reconnection take after payment?
Up to 48 hours, depending on payment time.


Conclusion

Checking and paying your ELDOWAS water bill is quick and convenient using M-Pesa, Airtel Money, or SMS. Just use the correct details, confirm your payment, and keep your account updated to avoid service interruptions.


 
Posted : March 28, 2026 9:55 am