I recently needed to replace a lost number plate in Kenya, and I realized the process requires a few important steps before applying online. Many people get stuck because they skip key requirements like the police abstract or tape lifting.
If you’re dealing with a lost or damaged number plate, here’s a clear guide to help you complete the replacement process smoothly.
Quick Answer
To replace a lost or defaced number plate in Kenya, get a police abstract and tape lifting report, then apply through the NTSA TIMS portal, upload documents, pay fees, and wait for processing.
What You Need Before Applying
Before starting your application, ensure you have:
- Police abstract
- Tape lifting report (from DCI)
- Vehicle logbook copy
👉 Tape lifting confirms your chassis and engine numbers match official records.
Step-by-Step: How to Replace a Lost or Defaced Number Plate in Kenya
Step 1: Log in to NTSA TIMS Portal
Go to the NTSA TIMS portal and log in to your account.
Step 2: Click Apply Reflective Number Plate
Select Apply Reflective Number Plate option.
Step 3: Select Lost or Defaced Option
Choose Lost or Defaced number plate.
Step 4: Select Vehicle
Pick the vehicle that needs replacement.
Step 5: Choose Plate Type
Select:
- Oblong
- Square
Step 6: Fill Application Form
Enter all required details including:
- Whether replacing front, back, or both plates
Step 7: Upload Required Documents
Upload:
- Tape lifting report
- Logbook copy
- Police abstract
Step 8: Select Collection Station
Choose your preferred NTSA collection centre.
Step 9: Make Payment
Pay via M-Pesa or other methods:
- One plate: KSh 1,150
- Both plates: KSh 2,050
Step 10: Submit Application
Submit and wait for processing.
Processing Time
- Takes about 2–3 weeks
- You will receive an SMS notification when ready
Requirements When Collecting New Number Plates
Carry the following:
- Police abstract
- Old number plates (if defaced/damaged)
- Letter of authority (for companies)
- Original ID of owner
- Original ID of person collecting
Extra Tips and Best Practices
- Report loss immediately to get a police abstract
- Ensure documents are clear and properly scanned
- Double-check details before submission
- Keep payment confirmation
- Follow up if delayed
Common Mistakes to Avoid
- Skipping tape lifting process
- Uploading wrong or unclear documents
- Selecting wrong plate type
- Entering incorrect vehicle details
- Not carrying required documents during collection
FAQ
Is tape lifting required for number plate replacement?
Yes, it is required for lost or defaced plates.
How long does replacement take?
About 2–3 weeks.
How much does it cost?
KSh 1,150 for one plate and 2,050 for both.
Conclusion
Replacing a lost or defaced number plate in Kenya is straightforward if you follow the right steps. Ensure you have all required documents, apply through NTSA TIMS, and wait for notification.
