I noticed I was being charged for Safaricom SKIZA tunes, even when I wasn’t actively using them. If you’ve ever subscribed to a ringback tone and want to stop the charges, you’re not alone.
Here’s a simple guide to help you unsubscribe from SKIZA tunes in Kenya easily.
Quick Answer
To unsubscribe from Safaricom SKIZA tunes, dial *811#, go to manage tunes, select SKIZA tunes, choose the tune, and delete it. You can also send DELETE + code to 811.
What Are Safaricom SKIZA Tunes?
SKIZA tunes are ringback tones that:
- Play music to callers instead of a normal ringtone
- Are charged as a subscription service
- Work on both prepaid and postpaid lines
Step-by-Step: How to Unsubscribe from Safaricom SKIZA Tunes (USSD Method)
*Step 1: Dial 811#
Open your phone and dial *811#.
Step 2: Select Manage Tunes
Choose Manage Tunes from the menu.
Step 3: Select SKIZA Tunes
Tap on SKIZA Tunes.
Step 4: Choose Tune to Delete
Select the specific SKIZA tune you want to remove.
Step 5: Select Delete
Click Delete to unsubscribe.
Alternative Method: Unsubscribe via SMS
Step 1: Open Messages App
Go to your SMS/messages.
Step 2: Type Delete Command
Type:
DELETE [SKIZA CODE]
Example: DELETE 5775787
Step 3: Send to 811
Send the message to 811.
Extra Tips and Best Practices
- Remove all active SKIZA tunes to stop charges completely
- Confirm deletion via SMS notification
- Check your subscriptions regularly
- Avoid accidental subscriptions from promotions
- Keep track of SKIZA codes
Common Mistakes to Avoid
- Deleting only one tune while others remain active
- Sending incorrect SKIZA code
- Not confirming unsubscribe message
- Ignoring recurring charges
- Confusing SKIZA with caller tunes from other services
FAQ
Will I stop being charged after deleting SKIZA tunes?
Yes, once all tunes are deleted, charges stop.
Can I unsubscribe all SKIZA tunes at once?
You need to delete each active tune individually.
What is the SKIZA unsubscribe code?
Use DELETE + SKIZA code and send to 811.
Conclusion
Unsubscribing from Safaricom SKIZA tunes is quick and easy using USSD or SMS. Just follow the steps carefully to stop unwanted charges on your line.
